Privacy Policy

Privacy Policy for Our Connected Offerings and Related Products

1. Introduction

Version 1.1, Modified 16 July 2020

Contents:

1. Introduction

2. Changes to Our Privacy Policy

3. Persons Under the Age of 18

4. Information We Collect About You and How We Collect It

5. Information You Provide to Us.

6. Usage Details, IP Addresses and Cookies and Other Technologies.

7. How We Use Your Information

8. Disclosure of Your Information

9. Choices About How We Use and Disclose Your Information

10. Anti-Spam Law and Email Opt-Outs

11. Data Security

12. International Visitors

13. Additional terms for California Consumers and Canadian Residents

14. Contact Information

 

1. Introduction

Watts Water Technologies, Inc. and its affiliates, subsidiaries, divisions and companies (collectively "Watts", "we", “our” or "us") respect your privacy and are committed to protecting it.

This Privacy Policy (“Privacy Policy”) describes the types of information we may collect from you (“you”) or that you may provide when you:

  • Visit (whether as a guest or a registered user) our websites, including www.watts.com (and any successor site thereto) and any other websites that are owned or maintained by or on behalf of Watts (the “Websites”);
  • Use our mobile and desktop applications (the “Apps”);
  • Use any software, software-as-a-service, content, information, functionality, and services offered on, through, or in connection with our Websites and Apps (together with the Apps and Websites, the "Connected Offerings");
  • Purchase and use the connected functionality of products that access any of the Connected Offerings (the “Connected Devices”).

The Connected Offerings and Connected Devices are referred to collectively as the “Services.”  Please read this Privacy Policy carefully to understand our policies and practices regarding your information and how we will treat it. If you do not agree with our policies and practices, your choice is not to use our Services. For clarity, if you do not agree with this Privacy Policy, you may still use our products with limited functionality without the Connected Devices.  By accessing or using our Services, you agree to this Privacy Policy.

Please also see our Terms of Use, which govern your access to and use of our Services: Terms-of-Use.

 

2. Changes to Our Privacy Policy

We may revise and update our Privacy Policy from time to time in our sole discretion and the most current version will be posted on our Website.  Upon making any revision or update, we will also update the “Last Modified” date at the top of the Privacy Policy. If an update contains any changes that materially affect your use of the Services or the manner in which we use your information, we will notify you through our Services and/or by email to the email address associated with your Account (as defined in the Terms of Use) and follow such other procedures, e.g., asking for your consent, as are required by applicable law.

All changes are effective immediately for new users and, for existing users thirty (30) days after we post them or such other date as we may specify in the updated Privacy Policy.  The revised Privacy Policy will thereafter apply to all access to and use of our Services.

If you do not agree to any change(s) after receiving a notice of such change(s), you should stop using our Services. Please check one or more of our Connected Offerings regularly to view our then-current Privacy Policy.

 

3. Persons Under the Age of 18

We respect the privacy of children. Our Services are not designed to attract an audience younger than eighteen (18), and we do not knowingly collect Personal Information from persons under eighteen (18). If you are under the age of eighteen (18), you are not permitted to use our Services and should not send any information about yourself to us through the Services, or otherwise.  Please contact us using the contact details below if you believe we may have collected information from your child under the age of eighteen (18), and we will delete it.

 

4. Information We Collect About You and How We Collect It

a. We may collect several types of information from and about users of our Services, including information:

i. About you, including how to contact you, such as name, postal address, e-mail address, and telephone number.

ii. About your internet connection, the desktop computer, tablet computer, cell phone, or other electronics devices (“Electronic Devices”) you use to access our Connected Offerings, and usage details.

iii. That is location-based. For example, when you use one of our Apps the Electronic Device you use with our App may provide location information to the App.

iv. Collected by Connected Devices, such as location-based information, environmental information such as temperature of the location where the Connected Device is installed or used, and/or product usage information (e.g., water usage, component part status, leak detections).

v. That you provide to us through or in connection with the Services (the “Data”) including (i) information about you and (ii) information about products, such as installation information, serial numbers, registration, warranties, servicing and testing information, images and locations of products, including but not limited to Watts products that include or operate with Connected Devices, and other Watts or third party products (the “Product Data”). For clarity, Product Data does not include information about you.

 

b. We collect this information:

i. Directly from you when you provide it to us.

ii. Directly from you when you register your products for use with our Services.

iii. Automatically as you navigate through the Connected Offerings. Information collected automatically may include usage details, IP addresses and information collected through cookies, web beacons and other tracking technologies.

iv.Automatically from Connected Devices when you connect to our Connected Offerings via Wi-Fi or our third party cellular service and also any Connected Device that you register with Watts.

v. When you use our Connected Offerings to scan labels, such as QR codes, take images, determine locations, or record other information needed by the Connected Offerings.

vi. From third parties, for example, our business partners, such as our sales representatives and marketing services.

vii. From social media platforms, such as Facebook, LinkedIn, Instagram and Twitter.

 

5. Information You Provide to Us.

The information we collect through our Services may include:

 i. Information that you provide to use our Services, such as while creating an Account and/or registering for the Apps.

 ii. Records and copies of your correspondence (including e-mail addresses), if you contact us.

 iii. Your responses to surveys that we might ask you to complete for research purposes.

 iv. Details of transactions you carry out through our Connected Offerings and the fulfillment of your orders. You may be required to provide financial information before placing an order through our Connected Offerings.

 v. Your search queries on the Connected Offerings.

 vi. Information related to your use of our Services, such as water usage, leak detections, filter status, type of filter and backflow testing results.

 vii. Data you have entered into our Connected Offerings to perform your work, such as Product Data.

viii. Login credentials for your accounts, including a user name or email address and a password.

 

6. Usage Details, IP Addresses and Cookies and Other Technologies.

a. As you navigate through and interact with our Connected Offerings, we may automatically collect certain information about your products, Electronic Devices, usage, browsing actions and patterns, including:

i. Details of your use of our Connected Offerings, or use of our products, including traffic data, location data, logs and other communication data and the resources that you access and use on the Connected Offerings.

ii. Information about your Electronic Devices and internet connection, including your IP address, operating system and browser type.

iii. The information we collect automatically is statistical. It helps us to improve Services and to deliver a better and more personalized service by enabling us to:

iv.  Estimate our audience size and usage patterns.

v. Store information about your preferences, allowing us to customize our Connected Offerings according to your individual interests.

vi. Speed up your searches.

vii. Recognize you when you return to our Connected Offerings.

viii. Track where and when products are installed and the service and testing history of the products.

ix. Determine how customers use our Services.

x. Learn how to improve our Services, based on customer use and preferences.

xi.  Provide product recommendations for other products that we offer. For example, we may use water quality testing results submitted through our Services to recommend water filter products.

b. The technologies we use for this automatic data collection may include:

i. Cookies (or browser cookies). A cookie is a small file placed in the memory of your Electronic Device. You may refuse to accept browser cookies by activating the appropriate setting on your browser. However, if you select this setting you may be unable to access certain parts of our Services. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies when you direct your browser to our Services.

ii. Flash Cookies. We may use local stored objects (or Flash cookies) to collect and store information about your preferences and navigation to, from and on our Services. Flash cookies are not managed by the same browser settings as are used for browser cookies. Flash cookies can be disabled through the Adobe Flash Player Settings manager.

iii. Web Beacons. Pages of our Connected Offerings may contain small electronic files known as web beacons (also referred to as clear gifs. pixel tags and single-pixel gifs) that permit Watts, for example, to count users who have visited those pages and for other related statistics relating to access to the Connected Offerings (for example, recording the popularity of certain Connected Offerings content and verifying system and server integrity).

iv.  Google Analytics. To help analyze how visitors use our Services, we may use Google Analytics, which places cookies on your Electronic Device to collect standard Internet log information and visitor behavior information in an anonymous form. The anonymous information generated by Google Analytics cookies about your use of our Services is transmitted to Google. This information is processed to compile statistical reports on activity for our Connected Offerings only. We use these reports to evaluate aggregate visitor usage so that we can optimize the content, and its marketing, to better meet your needs. For more information regarding Google Analytics please visit Google's website, and pages that describe Google Analytics, such as www.google.com/analytics/learn/privacy.html

v. Targeted Advertising. While on our Websites, third parties with whom we work may place cookies on your browsers for purposes of tracking consumer behavior, and sending you targeted online and offline advertising including direct mail related to our products.

vi. We do not collect Information automatically, but we may tie this information to other information about you that we collect from other sources or you provide to us.

 

7. How We Use Your Information

a. We use information about you:

i. To present our Services and its contents to you.

ii. To conduct research and analysis to help us analyze your purchasing preferences, identify the products and services that best meet your requirements and measure the effectiveness of the advertising we serve you.

iii. To provide you with information, products or services that you request from us or subscribe to.

iv. To provide training and information on using, servicing, selling, and displaying our products and services, including the Services.

v. To market and advertise our products and services, including the Services.

vi. To fulfill any other purpose for which you provide it.

vii. To carry out our obligations and enforce our rights arising from any contracts between you and us, including for billing and collection.

viii. To notify you about changes to our Services.

ix. To allow you to participate in interactive features, if any, on our Connected Offerings.

x. To facilitate the functioning of the Services.

xi. In any other way we may describe when you provide the information.

xii. For any other purpose with your consent.

b. Such information will be maintained by Watts for a period that is reasonably necessary for the purposes collected.

 

8. Disclosure of Your Information

a. We may aggregate and/or anonymize your personal information so that it can no longer be used to identify you. Aggregated or anonymized information is not considered personal information. We may collect, use and share aggregated or anonymized information for any purpose in accordance with applicable law.

b. We may disclose information that we collect, or you provide, as follows:

i. To our subsidiaries, affiliates and any successors, as permitted and in accordance with any applicable laws. Since we are a U.S. based company, it is probable that those subsidiaries, affiliates and any successors will be in the U.S.

ii. With our independent sales representatives for purposes of providing you with additional information on our products and services. Our sales representatives are separate legal entities from us. In addition, information that you share with our sales representatives may be provided back to us. The independent sales representatives will most likely be in your country but may be in an adjacent country. For example, if you live in Canada, our closest independent sales representative may be in the U.S.

iii. To contractors, service providers and other third parties we use to support our business and who are bound by contractual obligations to keep your information confidential and use it only for the purposes for which we disclose it to them.  This may include our third party cellular service provider that provides free cellular connectivity for your use of the Services and our third party hosting services providers that host our Connected Offerings, process credit card transactions and provide such functions as data management, analytics and reporting on behavioral data, marketing campaigns, direct-mail services, and technology services that utilize third party customer data and match it against your personal information. It is likely that the contractors, service providers and other third parties we use will be in the U.S.

iv. To fulfill the purpose for which you provide it. For example, if you give us an e-mail address to use the "e-mail a friend" feature of our Connected Offerings, we will transmit the contents of that e-mail and your e-mail address to the recipients.

v. With other users who scan a label on a product to retrieve Product Data related to that product which you may have provided to us through our Connected Offerings. This section does not apply to information provided through our Syncta® Services.

vi.   To comply with any court order, law or legal process, including responding to any government or regulatory request.

vii. To enforce or apply our terms of use or terms of sale and other agreements, including for billing and collection purposes.

viii. If we believe disclosure is necessary or appropriate to protect the rights, property, or safety of Watts, our customers or others. This includes exchanging information with other companies and organizations for the purposes of fraud protection and credit risk reduction.

ix. With third parties in connection with the sale of our business (including merger, acquisition, or sale of all or a material portion of its assets, change in corporate control, or insolvency or bankruptcy proceedings).

x. Otherwise as permitted by applicable law.

xi. For any other reasonable purpose disclosed by us when you provide the information.

xii. With your consent.

 

9. Choices About How We Use and Disclose Your Information

a. We strive to provide you with choices regarding the information you provide to us. We have created mechanisms to provide you with the following control over your information:

i Tracking Technologies. You can set your browser to refuse all or some browser cookies, or to alert you when cookies are being sent. To learn how you can manage your Flash cookie settings, visit the Flash player settings page on Adobe’s website. If you disable or refuse cookies, please note that some parts of our Services may not function properly.

ii. Promotional Offers from Watts. If you wish to have your e-mail address/contact information used by Watts to promote our products or services, you can “opt-in” by checking the relevant box located on the form on which we collect your data (the contact form/order form/registration form), if any, on our Services. You may “opt-out” at any other time by sending us an e-mail stating your request to [email protected]. In addition, whenever we contact you via email, we will provide instructions on how to unsubscribe, or opt-out, so that you will not receive any future emails.

iii. Registration of Products. If you do not wish to have information collected via a product you purchase from us, you can choose not to register your product with any Connected Offering or contact us to de-register any Connected Offering you previously registered.  Be advised, however, that failing to register or de-registering a product will deactivate certain functions of such product. 

 

10. Anti-Spam Law and Email Opt-Outs

When you submit inquiries, or register the products on any of Watts' Connected Offerings, or otherwise request information, you may be asked to provide prior express consent for Watts to send you “commercial electronic messages” (CEMs), which includes text messages, e-mail messages, etc. If you do not provide such consent, we may not be able to respond to your inquiry. You can opt-out of receiving CEMs by unsubscribing using instructions contained in the CEMs or by sending an e-mail stating your request to opt-out to [email protected].

 

11. Data Security

Data security is important to Watts and we care about the security of the information that you submit to us.

Your browser session will enter a secure encrypted protocol once you enter our Websites. You can confirm that SSL is active by checking for either a closed lock or an unbroken key in your browser (location of the lock or key varies between browsers). Additionally, the URL line of your browser will change from "http" to "https" when the SSL technology is operating. 

The safety and security of your information also depends on you. Where we have given you (or where you have chosen) a password for access to certain parts of our Services, you are responsible for keeping this password confidential.

Unfortunately, the transmission of information and storage of data via the Internet is not completely secure. Although we endeavor to protect your information, we cannot guarantee the security of your information transmitted to our Services. Any transmission of information is at your own risk. We are not responsible for circumvention of any privacy settings or security measures contained on our Services.

 

12. International Visitors

If you are accessing our Services from the European Union or other regions with laws governing data collection and use that may differ from U.S. and Canadian laws, then please note that you are transferring your personal data to the United States and/or Canada and by providing your personal data you consent to that transfer.

If you are a European resident using Services provided by one of our European affiliates you should refer to the Data Privacy Policy and Terms of Use that govern those Services.

 

13. Additional terms for California Consumers and Canadian Residents

In addition to the terms of this Privacy Policy noted above, this section of our Privacy Policy is addressed to residents of California in their capacity as consumers, or end users of a product or service, (“California Consumers”) under the California Consumer Privacy Act (“CCPA”) and residents of Canada.

a. The Scope of Our Privacy Policy as Applied to California Consumers and Canadian residents

i. What is Personal Information? As used in this section “Personal Information” means information that identifies, relates to, describes, is capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular individual or household. “Personal information” does not include publicly available information lawfully made available from federal, state, or local government records. “Personal information” also does not include consumer information that is deidentified or aggregate consumer information.

ii. Whose Personal Information is covered by this section? This section of our Privacy Policy applies to the Personal Information of California Consumers and Canadian residents.

iii. What Personal Information does this section cover? This section of our Privacy Policy applies to all Personal Information of California Consumers and Canadian residents that we collect both online and offline, including through such individuals’ use of our Services.

iv. Whose Personal Information is not covered by our Privacy Policy? For purposes of this Privacy Policy, “Personal Information” does not include the information of California residents who are:

1. Watts employees, job applicants, directors, officers, or independent contractors (collectively, “HR Individuals”), or the emergency contacts of HR Individuals or the dependents or spouses who receive Watts benefits by virtue of their relationship to an HR Individual in their capacities as HR Individuals or emergency contacts, dependents, or spouses; or

2. Employees or other agents of a business engaged in a transaction with Watts in their capacities as employees or agents of that business.

b. Watts’ Collection, Use, Sale and Disclosure of Personal Information

i. Unless we inform you otherwise, this section serves as our “notice at collection” for California Consumers and Canadian residents by informing you of your Personal Information to be collected in the future and the purposes for its use.

ii. In the table below, we explain:

1. Categories of Personal Information we have collected within the last twelve (12) months and that we may collect, both online and offline, including through the use of our Services;

2. How we collect Personal Information and what activity or scenario you may be involved in when we collect your Personal Information; and

3. How we use Personal Information, and the purposes for collecting and using it.

The categories of Personal Information that we collect

How we collect Personal Information

How we use Personal Information

Identifiers, including:

  • Real name
  • Alias
  • Postal address
  • Telephone number
  • Unique personal identifier
  • Online identifier
  • Username
  • Internet Protocol address
  • Email address
  • Account name
  • Login credentials
  • Credit card number, and debit card number
  • As described above in “Information We Collect About You and How We Collect It”
  • Directly from you when you provide it to us by e-mail, telephone, facsimile, written correspondence, in person
  • Directly from you when you register your products.
  • As described above in “How We Use Your Information.”
  • As described above in “Choices About How We Use and Disclose Your Information.”
  • To fulfil your orders made by telephone.

Commercial information, including

  • Products and services purchased.
  • Product registration information.
  • Accounts created to use the Services.
  • Purchase, service, and installation dates.
  • As described above in “Information We Collect About You and How We Collect It”
  • Directly from you when you provide it to us by e-mail, telephone, facsimile, written correspondence, in person
  • Directly from you when you register your products.
  • As described above in “How We Use Your Information.”
  • As described above in “Choices About How We Use and Disclose Your Information.”

Product and service usage information, including

  • Product serial numbers.
  • Warranty registrations and claims.
  • Service and testing information.
  • Images and locations of installed products.
  • Feedback regarding our products and services, including the Services.
  • As described above in “Information We Collect About You and How We Collect It”
  • Directly from you when you provide it to us by email, telephone, facsimile, written correspondence, in person
  • Directly from you when you register your products.
  • As described above in “How We Use Your Information.”
  • As described above in “Choices About How We Use and Disclose Your Information.”

Internet or other electronic network activity information, including,

  • Information about Electronic Devices and internet connections, including IP addresses, operating systems and browser types.
  • Visits to our Websites or use of our Apps.
  • Use of the products.
  • Browsing actions and patterns.
  • Traffic data, location data, logs and other communication data.
  • As described above in “Information We Collect About You and How We Collect It.”
  • As described above in “How We Use Your Information.”
  • As described above in “Choices About How We Use and Disclose Your Information.”

Geolocation Data, including:

  • The physical location of our Connected Device is installed or used.
  • The location where you are accessing our Connected Offerings (e.g., through one of our Apps).
  • As described above in “Information We Collect About You and How We Collect It”
  • As described above in “How We Use Your Information.”
  • As described above in “Choices About How We Use and Disclose Your Information.”

Sensory information, including

  • Data received from temperature, pressure, flow, contact and leak detection sensors of a Connected Device.
  • As described above in “Information We Collect About You and How We Collect It”
  • As described above in “How We Use Your Information.”
  • As described above in “Choices About How We Use and Disclose Your Information.”

Professional or employment-related information, including

  • Publicly available education, employer, and employment history.
  • As described above in “Information We Collect About You and How We Collect It”
  • As described above in “How We Use Your Information.”
  • As described above in “Choices About How We Use and Disclose Your Information.”

Inferences drawn from Personal Information including:

  • Preferences, characteristics, and behavior.
  • No collection. Only drawing inferences from Personal Information already collected as described elsewhere in this table.
  • As described above in “How We Use Your Information.”
  • As described above in “Choices About How We Use and Disclose Your Information.”

iii. Sale and Disclosure of Information:

1. Watts does not and will not sell Personal Information.

2. In the preceding twelve (12) months, Watts disclosed the following categories of Personal Information about California Consumers and Canadian residents to the following categories of third parties for a business or commercial purpose:

Category of Personal Information

Categories of Third Parties

Identifiers

  • Service Providers, including providers of Data Collection Technologies, providers of data analytics services, website providers, e-commerce vendors, and credit card companies.
  • Our independent sales representatives.
  • Affiliated companies, e.g., our subsidiaries in the U.S. and Canada.

Commercial Information

  • Service Providers, including providers of Data Collection Technologies, providers of data analytics services, website providers, and e-commerce vendors.
  • Our independent sales representatives.
  • Affiliated companies, e.g., our subsidiaries in the U.S. and Canada.

Internet or Other Electronic Network Activity Information

  • Service Providers, including providers of Data Collection Technologies, providers of data analytics services, website providers, and e-commerce vendors.

Geolocation Information

  • Service Providers, including providers of Data Collection Technologies, providers of data analytics services, website providers, and e-commerce vendors.

Sensory Information

  • Service Providers, including providers of Data Collection Technologies, providers of data analytics services, website providers, and e-commerce vendors.

Professional or Employment-Related Information

  • Service Providers, including providers of Data Collection Technologies, providers of data analytics services, and website provider.
  • Our independent sales representatives.
  • Affiliated companies, e.g., our subsidiaries in the U.S. and Canada.

c. To the extent conferred by the CCPA or Canadian privacy laws, California Consumers and Canadian residents will have the following rights, subject to verification.

i. Right to Access:  You may request the information we have collected from and about you over the past 12 months including: (1) the categories of Personal Information we have collected, (2) the categories of sources from which the Personal Information is collected, (3) the business or commercial purpose for collecting your Personal Information, (4) the categories of third parties with whom we have shared your Personal Information, (5) the specific pieces of Personal Information we have collected about you, and (6) the categories of Personal Information we disclosed for a business purpose.

ii. Right to Correct: You may request that we make corrections to the Personal Information we may have about you.

iii. Right to Opt-Out: You may opt-out of receiving “commercial electronic messages” (CEMs), which includes text messages, e-mail messages, etc. This will remove you from all marketing lists but allow us to continue presenting our Services and its contents to you as long as you continue to use those Services.

iv. Right to Delete: You may request that we delete any Personal Information we have about you. This will include deletion of all account information you may have provided us and could affect the Services we are able to offer you.

d.   How to Exercise Your Rights

Watts will respond to requests in accordance with applicable law if it can verify the identity of the individual submitting the request. California Consumers and Canadian Residents can exercise their rights in the following ways:

i. Complete the online request form available at www.watts.com/support/ccpa, or

ii. Contact us by email, telephone or mail using the contact information listed below.

e. Requests by Authorized Agents

You may designate an authorized agent to exercise your rights. If an authorized agent submits a request on your behalf, the authorized agent must submit with the request either (a) a power of attorney that is valid under California or Canadian law, or (b) a document signed by you that authorizes the authorized agent to submit the request on your behalf. In addition, we may ask you to follow the applicable process described below for verifying your identity.

f. How We Will Verify Your Requests

i. The processes that we follow to verify that the person making a request is the person about whom we have collected Personal Information are described below. The relevant process depends on how and why the request is submitted.

1. Requests Through Your Password-Protected Account:  If you created a password-protected account with us before the date of your request, we will rely on the fact that your request has been submitted through your account as verification of your identity.  We will require that you re-authenticate yourself before we carry out your request.

You are responsible for protecting the security of your log-in credentials for your account. Please do not share your log-in credentials with anyone. If we suspect fraudulent or malicious activity on or from your account, we will not respond to a request until we have been able to confirm, through further verification procedures, that you made the request.

2. Requests Other Than Through A Password-Protected Account:  If you submit a request by any means other than through a password-protected account that you created before the date of your request, the verification process that we follow will depend on the nature of your request as described below:

3. Requests To Know Categories Of Personal Information:  We will match at least two data points that you provide with your request to know, or in response to our request for verification information, against information about you we already have in our records and that we have determined to be reliable for purposes of verifying your identity.  Examples of relevant data points include your mobile phone number, your zip code, or information about products or services that you have purchased from us.

4. Requests To Know Specific Pieces Of Personal Information:  We will match at least three data points that you provide with your request to know, or in response to our request for verification information, against information that we already have about you in our records and that we have determined to be reliable for purposes of verifying your identity.

5. Requests To Delete Personal Information:  Our process for verifying your identity will depend on the sensitivity (as determined by Watts) of the Personal Information that you ask us to delete.  For less sensitive Personal Information, we will require a match of two data points.  For more sensitive Personal Information, we will require a match of three data points.

ii. We have implemented the following additional procedures when verifying the identity of requestors:

1. If we cannot verify your identity based on the processes described above, we may ask you for additional verification information.  If we do so, we will permanently delete the verification information that you provide promptly after we have completed the verification process.  We will not use that information for any purpose other than verification.

2. If we cannot verify your identity to a sufficient level of certainty to respond to your request, we will let you know promptly and explain why we cannot verify your identity.

g.   Watts’ Non-Discrimination Policy

California Consumers and Canadian residents have the right not to be subject to discriminatory treatment by Watts for exercising their privacy rights under the CCPA, and Watts will not discriminate on that basis.

h.   Your Right to Information About Disclosures of Personal Information for Direct Marketing Purposes

California Consumers and Canadian Residents can request information from us whether we have disclosed Personal Information to any third parties for the third parties' direct marketing purposes. We will not sell your Personal Information to, or share it with, third-party companies for their direct marketing purposes without your consent. California Consumers and Canadian Residents desiring to request further information about our compliance with these laws or who have questions or concerns about our privacy practices and policies are welcome to contact us using the contact information below.

i. Your ‘Do Not Track’ Browser Setting

Watts does not track you over time and across the Web to provide targeted advertising and therefore does not respond to Do Not Track (DNT) signals. But we may use third party services, such as Google Ad Words, which do track you over time and across the Web to provide targeted advertising. Your browser can be set to DNT to stop such tracking.

 

14.  Contact Information

To ask questions or comment about this Privacy Policy and our privacy practices, contact us at:

By Email: [email protected]
By Mail: Watts Water Technologies, Inc.
Attention: Legal Department – Privacy Policy
815 Chestnut St.
North Andover, MA 01845-6098
By Phone: 877-689-6219 (toll free)

You can also contact us, as indicated above, if you have any concerns about our handling of your information, if you wish to access and/or correct your information, and/or to withdraw your consent to our continued collection, use or disclosure of your information (subject to reasonable notice and any other applicable legal limitations).

Thank you for using our Services.

2. Changes to Our Privacy Policy

We may revise and update our Privacy Policy from time to time in our sole discretion and the most current version is posted on this page. We will also update the “Last Modified” date at the top of the Privacy Policy. All changes are effective immediately for new users and, for existing users thirty (30) days after we post them, and apply to all access to and use of our Connected Offerings and Related Products thereafter. If we determine in our sole discretion that an update is material, we will notify you through our Connected Offerings or our Related Products and/or by email to the email address associated with your account. We may require you to provide consent to the updated Privacy Policy in a specified manner before further use of our Connected Offerings or our Related Products is permitted.

If you do not agree to any change(s) after receiving a notice of such change(s), you shall stop using our Connected Offerings or our Related Products. Otherwise, your continued use of our Connected Offerings or our Related Products constitutes your acceptance of such change(s). Please check one or more of our Connected Offerings regularly to view our then-current Privacy Policy.

3. Children Under the Age of 13

Our Connected Offerings and Related Products are not intended for children under 13 years of age. No one under age 13 may provide any information to or on the Connected Offerings or Related Products. We do not knowingly collect Personal Information from children under 13. If you are under 13, do not use or provide any information on our Connected Offerings or Related Products, make any purchases through our Connected Offerings or Related Products, use any of the interactive or public comment features of our Connected Offerings or Related Products, if any, or provide any information about yourself to us. If we learn we have collected or received Personal Information from a child under 13 without verification of parental consent, we will delete that information. If you believe we might have any information from or about a child under 13, please contact us at [email protected].

4. Information We Collect About You and How We Collect It

We may collect several types of information from and about users of our connected offerings and related products, including information:

  • By which you may be personally identified, such as name, postal address, e-mail address, telephone number, occupation, company, job title (“Personal Information”)
  • That is about you but individually does not identify you.
  • About your internet connection, the desktop computer, tablet computer, cell phone, or other electronics devices (“Devices”) you use to access our Connected Offerings, and usage details.
  • That is location-based.
  • Collected by Related Products, such as location-based information, environmental information such as temperature of the location where the Related Product is installed or used, or water quality test results.
  • You provide about products (including products, such as a backflow prevention valve, manufactured and/or sold by Watts) that have been installed, including product serial numbers, product warranties, product service and testing information, and images and locations of the installed products.

We collect this information:

  • Directly from you when you provide it to us.
  • Directly from you when you register your Related Product for use with our Connected Offerings.
  • Automatically as you navigate through the Connected Offerings. Information collected automatically may include usage details, IP addresses and information collected through cookies, web beacons and other tracking technologies.
  • Automatically from Related Products that you register with Watts.
  • From third parties, for example, our business partners.
  • When you use our Connected Offerings or Related Products to scan labels, such as QR codes, take images, determine locations, or record other information needed by the Connected Offerings.

Information You Provide to Us. The information we collect on or through our Connected Offerings may include:

  • Information that you provide to use our Connected Offerings or Related Products, such as while creating an account through our Connected Offerings, including Personal Information.
  • In connection with a job application or inquiry, you may provide us with information about yourself, such as a resume or curriculum vitae.
  • Records and copies of your correspondence (including e-mail addresses), if you contact us.
  • Your responses to surveys that we might ask you to complete for research purposes.
  • Details of transactions you carry out through our Connected Offerings and of the fulfillment of your orders. You may be required to provide financial information before placing an order through our Connected Offerings.
  • Your search queries on the Connected Offerings.
  • Information related to your use of our Connected Offerings or Related Products, such as backflow testing results.
  • Data you have entered into our Connected Offerings or Related Products to perform your work. For example, this data may be related to your customers, their products, such as backflow devices, the location of the products, installation of their products, and tests performed on the products, as well as related information.

Usage Details, IP Addresses And Cookies and Other Technologies. As you navigate through and interact with our Connected Offerings, we may automatically collect certain information about your Related Products, Devices, usage, browsing actions and patterns, including:

  • Details of your visits to our Connected Offerings, or use of our Related Products, including traffic data, location data, logs and other communication data and the resources that you access and use on the Connected Offerings.
  • Information about your Devices and internet connection, including your IP address, operating system and browser type.

The information we collect automatically is statistical. It helps us to improve our Connected Offerings and Related Products and to deliver a better and more personalized service by enabling us to:

  • Estimate our audience size and usage patterns.
  • Store information about your preferences, allowing us to customize our Connected Offerings according to your individual interests.
  • Speed up your searches.
  • Recognize you when you return to our Connected Offerings.
  • Track where and when products are installed and the service and testing history of the products.
  • Determine how customers use our products, including our Connected Offerings and Related Products.
  • Learn how to improve our products, including our Connected Offerings and Related Products, based on customer use and preferences.
  • Provide product recommendations. For example, we may use water quality testing results submitted through our Connected Offerings and Related Products to recommend water filter products.

The technologies we use for this automatic data collection may include:

  • Cookies (or browser cookies). A cookie is a small file placed in the memory of your Device. You may refuse to accept browser cookies by activating the appropriate setting on your browser. However, if you select this setting you may be unable to access certain parts of our Connected Offerings. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies when you direct your browser to our Connected Offerings.
  • Flash Cookies. We currently do not use local stored objects (or Flash cookies) to collect and store information about your preferences and navigation to, from and on our Connected Offerings. However, certain features of our Connected Offerings may eventually use Flash cookies. Flash cookies are not managed by the same browser settings as are used for browser cookies. Flash cookies can be disabled through the Adobe Flash Player Settings manager.
  • Web Beacons. Pages of our Connected Offerings may contain small electronic files known as web beacons (also referred to as clear gifs. pixel tags and single-pixel gifs) that permit Watts, for example, to count users who have visited those pages and for other related Connected Offerings statistics (for example, recording the popularity of certain Connected Offerings content and verifying system and server integrity).
  • Google Analytics. To help analyze how visitors use our Connected Offerings we may use Google Analytics, which places cookies on your Device to collect standard Internet log information and visitor behavior information in an anonymous form. The anonymous information generated by Google Analytics cookies about your use of our Connected Offerings is transmitted to Google. This information is processed to compile statistical reports on website activity for our Connected Offerings only. We use these reports to evaluate aggregate visitor usage so that we can optimize the content, and its marketing, to better meet your needs. For more information regarding Google Analytics please visit Google's website, and pages that describe Google Analytics, such as www.google.com/analytics/learn/privacy.html

We do not collect personal Information automatically, but we may tie this information to Personal Information about you that we collect from other sources or you provide to us.

5. How We Use Your Information

We use information that we collect about you or that you provide to us, including any Personal Information:

  • For the purpose of employment consideration if you have submitted a job application or inquiry.
  • To present our Connected Offerings and its contents to you.
  • To provide you with information, products or services that you request from us or subscribe to.
  • To fulfill any other purpose for which you provide it.
  • To carry out our obligations and enforce our rights arising from any contracts entered into between you and us, including for billing and collection.
  • To notify you about changes to our Connected Offerings or any Related Products.
  • To allow you to participate in interactive features, if any, on our Connected Offerings.
  • To facilitate the functioning of your registered Related Products.
  • In any other way we may describe when you provide the information.
  • For any other purpose with your consent.

Such information will be maintained by Watts for a period that is reasonably necessary for the purposes collected.

Please note that any non-personal information you provide to us through our Connected Offerings or Related Products about products that have been installed, such as product serial numbers, product registration and warranties, product servicing and testing information, and images and locations of the installed products, will become the property of Watts in accordance with our Terms of Use and may be shared with other users. For instance, information on services done to the product or images of the product that you provide to us for a particular installed product using our Watts app will become the property of Watts and may be shared with other users who use the Watts app to scan the product to determine the service history of the product. Examples, of products include backflow prevention valves, pressure regulating valves, thermostats, water filters, sterilizers and conditioners, and water heaters and boilers. Such products may be Watts products or third party products. However, no Personal Information will be shared with other users, only product information. You should be careful not to include any Personal Information with product information. For example, do not include yourself in product images you provide to us through our Connected Offerings or Related Products.

6. Disclosure of Your Information

We may disclose aggregated information about our users, and information that does not identify any individual, without restriction.

We may disclose Personal Information that we collect or you provide as described in this Privacy Policy:

  • To our subsidiaries, affiliates and any successors, as permitted and in accordance with any applicable laws.
  • To contractors, service providers and other third parties we use to support our business and who are bound by contractual obligations to keep Personal Information confidential and use it only for the purposes for which we disclose it to them.
  • To fulfill the purpose for which you provide it. For example, if you give us an e-mail address to use the "e-mail a friend" feature of our Connected Offerings, we will transmit the contents of that e-mail and your e-mail address to the recipients.
  • For any other reasonable purpose disclosed by us when you provide the information.
  • With your consent.

We may also disclose your Personal Information:

  • To comply with any court order, law or legal process, including responding to any government or regulatory request.
  • To enforce or apply our terms of use or terms of sale and other agreements, including for billing and collection purposes.
  • If we believe disclosure is necessary or appropriate to protect the rights, property, or safety of Watts, our customers or others. This includes exchanging information with other companies and organizations for the purposes of fraud protection and credit risk reduction.
  • Otherwise as permitted by applicable law

7. Choices About How We Use and Disclose Your Information

We strive to provide you with choices regarding the Personal Information you provide to us. We have created mechanisms to provide you with the following control over your information:

  • Tracking Technologies. You can set your browser to refuse all or some browser cookies, or to alert you when cookies are being sent. To learn how you can manage your Flash cookie settings, visit the Flash player settings page on Adobe’s website. If you disable or refuse cookies, please note that some parts of our Connected Offerings may not function properly.
  • Promotional Offers from Watts. If you wish to have your e-mail address/contact information used by Watts to promote our products or services, you can “opt-in” by checking the relevant box located on the form on which we collect your data (the contact form/order form/registration form), if any, on our Connected Offerings. You may “opt-out” at any other time by sending us an e-mail stating your request to [email protected]. In addition, whenever we contact you via email, we will provide instructions on how to unsubscribe, or opt-out, so that you will not receive any future emails.
  • Registration of Related Products. If you do not wish to have information collected via your Related Product, you can choose not to register your Related Product or contact us to de-register your Related Product. Be advised, however, that failing to register or de-registering your Related Product will deactivate certain functions of your Related Product (e.g., ability to remotely access your thermostat to adjust temperature and/or remotely provide you with notification of temperature changes).

8. Your California Privacy Rights and Our Do Not Track Notice

Watts does not track you over time and across the Web to provide targeted advertising and therefore does not respond to Do Not Track (DNT) signals. But we may use third party services, such as Google Ad Words, which do track you over time and across the Web to provide targeted advertising. Your browser can be set to DNT to stop such tracking.

California permits users of our Connected Offerings that are California residents to request certain information regarding our disclosure of Personal Information to third parties for their direct marketing purposes. To make such a request, please send an e-mail to [email protected].

9. Anti-Spam Law and Email Opt-Outs

When you submit an online form for job applications, inquiries, or registering for products and services on any of Watts' Connected Offerings, or otherwise request information, you will be asked to provide prior express consent for Watts to send you “commercial electronic messages” (CEMs), which includes text messages, e-mail messages, etc. If you do not provide such consent, we may not be able to respond to your inquiry. You may thereafter opt-out of receiving further CEMs by unsubscribing using instructions contained in the CEMs or by sending an e-mail stating your request to opt-out to [email protected].

10. Data Security

We have implemented measures designed to secure your Personal Information from accidental loss and from unauthorized access, use, alteration and disclosure. All information you provide to us is stored on secure servers behind firewalls. Payment transactions, if any, will be encrypted using secure sockets layer (SSL) technology.

Any Personal Information you provide to Watts when submitting an online form for job applications, inquiries, or registering for products and services at any of Watts' Connected Offerings is maintained and accessible only by Watts' employees, contractors and authorized sales representatives who we believe reasonably need to access that information to provide products or services to you or in order to do their jobs, unless specifically stated otherwise.

The safety and security of your information also depends on you. Where we have given you (or where you have chosen) a password for access to certain parts of our Connected Offerings, you are responsible for keeping this password confidential.

Unfortunately, the transmission of information and storage of data via the internet is not completely secure. Although we endeavor to protect your Personal Information, we cannot guarantee the security of your Personal Information transmitted to our Connected Offerings or through any Related Products. Any transmission of Personal Information is at your own risk. We are not responsible for circumvention of any privacy settings or security measures contained on the Connected Offerings or any Related Products.

11. International Visitors

If you are accessing our Connected Offerings from the European Union or other regions with laws governing data collection and use that may differ from U.S. and Canadian laws, then please note that you are transferring your personal data to the United States and/or Canada and by providing your personal data you consent to that transfer.

Canadian visitors, users and customers should be aware that we store some of their personal information in the United States, and such information is subject to the laws and lawful disclosure requirements of the jurisdiction(s) where it is stored. In addition, some of our contractors, service providers and other third parties who support our business are also located in the United States.

12. Contact Information

To ask questions or comment about this Privacy Policy and our privacy practices, contact us at:

By Email:        [email protected]

By Mail:           Watts Water Technologies, Inc.

                        Webmaster

                            815 Chestnut St.

                        North Andover, MA

                        01845-6098

By Phone:       Tel: (978)688-1811      Fax: (978)794-1848

You can also contact us, as indicated above, if you have any concerns about our handling of your personal information, if you wish to access and/or correct your personal information, and/or to withdraw your consent to our continued collection, use or disclosure of your personal information (subject to reasonable notice and any other applicable legal limitations).

Thank you for using our Connected Offerings and Related Products.